Privacy policy

Privacy Policy

Last updated: September 28, 2026

East West Atelier runs this website and everything connected to it — the content, features, tools, products and services we use to offer you a curated shopping experience (the "Services"). We rely on Shopify's platform to deliver these Services to you. This Privacy Policy explains how we collect, use, and share your personal information when you visit our site, make a purchase, or otherwise get in touch with us. If anything here conflicts with our Terms of Service, this Privacy Policy takes precedence when it comes to how we handle your personal data.

We process personal data in line with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and, where applicable, the EU General Data Protection Regulation (GDPR).

Please read this carefully. By using our Services, you confirm you've read and understood how we collect, use, and share your information as described below.

Personal Information We Collect

"Personal information" means anything that identifies you or could reasonably be linked to you — it doesn't include information that's been anonymized or de-identified. Depending on how you use our Services, where you're located, and what the law requires, we may collect:

  • Contact details — your name, billing and shipping address, phone number, and email.
  • Payment information — card or account numbers, payment confirmations, and transaction details.
  • Account details — your username, password, and any saved preferences.
  • Order activity — items you've viewed, added to your cart or wishlist, purchased, returned, or exchanged.
  • Your communications with us — anything you tell us, e.g. through a support request.
  • Device data — your browser, device type, network, IP address, and similar identifiers.
  • Usage data — how you interact with and navigate our site.

Where This Information Comes From

  • Directly from you — when you create an account, place an order, or contact us.
  • Automatically — through cookies and similar technology as you browse our site.
  • From service providers — who help us run parts of our business and may collect data on our behalf.
  • From partners or other third parties.

How We Use It

  • To run and improve our Services — processing payments and orders, managing your account, arranging shipping, handling returns, and personalizing your shopping experience (like showing you relevant products).
  • Marketing — sending you promotional emails, texts, or offers, and showing you relevant ads based on your activity, where permitted.
  • Security and fraud prevention — verifying your identity, keeping transactions safe, and detecting suspicious activity.
  • Customer support — responding to your questions and maintaining our relationship with you.
  • Legal compliance — meeting our obligations under the law, responding to valid legal requests, and enforcing our own policies.

Who We Share It With

  • Shopify and other service providers who help us with things like payments, hosting, analytics, and fulfillment.
  • Marketing partners, to help us advertise to you — you may have the right to opt out of this kind of targeted advertising depending on where you live.
  • Third parties you've asked us to share with — for example, a shipping carrier, or a platform you've connected via social login.
  • Our own affiliated companies, if any.
  • In a business transfer (such as a merger), to comply with the law, or to protect our rights and the safety of our users.

Our Relationship With Shopify

Our Services run on Shopify's platform, and Shopify processes personal data about how you use our site in order to help us provide and improve it. Some of what you share with us is passed to Shopify and other providers, which may be located outside your own country. Shopify also offers certain enhanced features (such as fraud prevention or personalized recommendations) that rely on data from across its merchant network, and for those specific purposes, Shopify is itself responsible for how that data is processed. You can read more, and exercise relevant rights, via Shopify's own Consumer Privacy Policy and Privacy Portal.

Links to Other Sites

Our Services may link to websites we don't control. We're not responsible for their privacy practices, so check their own policies before sharing information there. Linking to a site doesn't mean we endorse it.

Children

Our Services aren't intended for children, and we don't knowingly collect personal data from anyone under the age of legal majority in their jurisdiction. If you believe your child has shared information with us, contact us and we'll delete it. We have no actual knowledge of "selling" or "sharing" (as those terms are defined by applicable law) the personal data of anyone under 16.

Security and How Long We Keep Your Data

No system is perfectly secure, and information sent to us may not be fully protected in transit — please avoid sending sensitive details through unsecured channels. We retain your personal data only as long as needed: to maintain your account, provide our Services, meet legal obligations, or resolve disputes.

Your Rights

Depending on where you live, you may be able to:

  • Access the personal information we hold about you.
  • Correct inaccurate information.
  • Delete information we hold about you.
  • Request a copy of your data, or ask us to transfer it elsewhere (data portability).
  • Manage marketing preferences — you can unsubscribe from promotional emails at any time; you'll still receive essential order- and account-related messages.

If you're in the UK or the European Economic Area, you may also have the right to:

  • Object to or restrict certain processing of your data.
  • Withdraw consent at any time, where we rely on consent as our legal basis (this doesn't affect processing that already happened before you withdrew it).

To exercise any of these rights, contact us using the details below. For rights specifically tied to data Shopify processes, see Shopify's Privacy Policy at privacy.shopify.com.

We won't discriminate against you for exercising your rights. We may need to verify your identity first, and you're welcome to appoint an authorized representative to act on your behalf, subject to the same verification. We'll respond within the timeframe the law requires.

Complaints

If you're unhappy with how we've handled your personal data, contact us directly using the details below. You also have the right to lodge a complaint with your local data protection authority. In the United Kingdom, this is the Information Commissioner's Office (ICO) — ico.org.uk, 0303 123 1113.

International Transfers

We may store and process your data outside the country you live in. When we transfer personal data out of the EEA or UK, we rely on approved safeguards — such as the European Commission's Standard Contractual Clauses or the UK equivalent — unless the destination country is already considered to offer an adequate level of protection.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or in the law. When we do, we'll post the revised version here, update the date above, and provide notice where legally required.

Contact Information

Store name: East West Atelier
Company name: Sales Consultancy
Company Address: Vogelweg 156, 1826 HE Alkmaar, The Netherlands
Warehouse Address: 46 Claudius Way, Irchester, Wellingborough NN8 2DH, United Kingdom
Company nr.: 91643899
Phone: +44 7700 900123
Email: info@eastwestatelier.com

Monday to Friday | 09:00 – 17:00 (GMT)
Weekends | 11:00 – 16:00 (GMT)

We aim to respond to your inquiries within 24 hours.